FAQ

How Does it Work?

For straightforward tasks, you can just email us your requirements and we will email you back with anything that we need to clarify and then let you know exactly how much that will cost and how long it will take.

For regular tasks or more complex business support or financial services then we can arrange a chat over the phone or by Skype with one of our staff to talk through your exact requirements.

Do you use secure payment methods?

Yes and we like to keep invoicing and payment arrangements really simple. You can pay us either by Paypal or by electronic payment direct into our bank account.

For one-off pieces of work we’ll e-mail you an invoice with the payment details on the bottom. For on-going contracts we bill on either a weekly or monthly basis and provide you with a time analysis as appropriate.

What are your payment terms?

Our standard terms and conditions are payment within 7 days of date of invoice.

Do I have to give confidential passwords and information?

There are ways around having to give full access over to the virtual assistant you are working with. We can set up a shared information source using dropbox or google docs to ensure that you only share with us the files and resources you need us to work with or you can set up filters within your inbox which will automatically forward any email with specified keywords (e.g. diary, schedule, conference call etc) to your VA. When it comes to financial access, we would help to implement strict financial controls and would suggest any additional security measures required which we would discuss with you in more detail.

Customer confidentiality is an absolute priority for us. All of our staff sign a confidentiality agreement and we are also more than happy to sign any client confidentiality agreements as we consider ourselves to be a part of your team.

We have some additional ways that we try to alleviate your concerns about security. We operate rigorous screening and reference checking for all of our staff. All of our staff are either experienced business administrators or qualified professionals and as such have to be registered with an appropriate professional body.